:root {
  --bg: #f3efe7;
  --bg-strong: #ebe4d7;
  --panel: rgba(255, 251, 245, 0.88);
  --panel-strong: #fffdfa;
  --line: #d8d0c2;
  --line-strong: #cfc4b2;
  --text: #1d1713;
  --muted: #6a6158;
  --soft: #8d8277;
  --accent: #145f46;
  --accent-soft: rgba(20, 95, 70, 0.12);
  --warning: #9e512f;
  --warning-soft: rgba(158, 81, 47, 0.12);
  --danger: #9a3d2a;
  --danger-soft: rgba(154, 61, 42, 0.1);
  --shadow: 0 24px 60px rgba(47, 31, 14, 0.08);
  --shadow-soft: 0 12px 28px rgba(47, 31, 14, 0.06);
  --radius-xl: 26px;
  --radius-lg: 20px;
  --radius-md: 14px;
  --radius-sm: 10px;
  --font: "Rubik", "Avenir Next", "Segoe UI", sans-serif;
}

* {
  box-sizing: border-box;
}

html {
  scroll-behavior: smooth;
}

body {
  margin: 0;
  font-family: var(--font);
  color: var(--text);
  background:
    radial-gradient(circle at top right, rgba(158, 81, 47, 0.15), transparent 24%),
    radial-gradient(circle at bottom left, rgba(20, 95, 70, 0.14), transparent 28%),
    linear-gradient(180deg, rgba(255, 255, 255, 0.38), transparent 16%),
    var(--bg);
}

.hidden {
  display: none !important;
}

button,
input,
textarea,
select {
  font: inherit;
}

button {
  transition:
    transform 140ms ease,
    box-shadow 140ms ease,
    background-color 140ms ease,
    border-color 140ms ease;
}

button:hover {
  transform: translateY(-1px);
}

button:disabled {
  opacity: 0.5;
  cursor: not-allowed;
  transform: none;
}

.shell {
  display: grid;
  grid-template-columns: 260px 1fr;
  min-height: 100vh;
}

.sidebar {
  position: sticky;
  top: 0;
  align-self: start;
  height: 100vh;
  overflow: auto;
  border-left: 1px solid rgba(207, 196, 178, 0.6);
  padding: 16px 14px;
  background: rgba(255, 251, 245, 0.74);
  backdrop-filter: blur(16px);
}

.brand,
.sidebar-card,
.qr-panel,
.panel,
.hero,
.topbar {
  background: var(--panel);
  border: 1px solid rgba(216, 208, 194, 0.9);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-soft);
}

.brand {
  padding: 22px 18px;
}

.brand h1,
.topbar-title,
.hero h2,
.panel h3,
.sidebar h2,
.detail-lead h3 {
  margin: 0;
}

.brand-copy {
  margin: 10px 0 0;
  color: var(--muted);
  font-size: 14px;
  line-height: 1.6;
}

.eyebrow {
  margin: 0 0 8px;
  color: var(--warning);
  letter-spacing: 0.09em;
  text-transform: uppercase;
  font-size: 11px;
  font-weight: 700;
}

.sidebar-card,
.qr-panel {
  margin-top: 16px;
  padding: 18px;
}

.sidebar-card h2,
.qr-panel h2 {
  margin: 0 0 12px;
  font-size: 15px;
}

.nav {
  display: grid;
  gap: 10px;
  margin: 18px 0;
}

.nav-button,
.primary,
.secondary {
  border: none;
  border-radius: 10px;
  padding: 10px 14px;
  cursor: pointer;
  font-size: 13px;
}

.nav-button {
  width: 100%;
  text-align: right;
  background: transparent;
  color: var(--text);
  border: none;
  border-radius: 8px;
  padding: 8px 12px;
  margin-bottom: 2px;
  font-size: 13px;
  transition: background 0.15s;
}

.nav-button:hover {
  background: rgba(20, 95, 70, 0.06);
}

.nav-button.active {
  background: linear-gradient(135deg, #145f46, #1d7d5c);
  color: white;
  box-shadow: 0 6px 16px rgba(20, 95, 70, 0.2);
  font-weight: 600;
}

.primary {
  background: linear-gradient(135deg, #145f46, #1d7d5c);
  color: white;
  box-shadow: 0 14px 28px rgba(20, 95, 70, 0.18);
}

.secondary {
  background: #eee5d8;
  color: var(--text);
}

#qr-image {
  width: 100%;
  min-height: 140px;
  margin-top: 12px;
  border-radius: 14px;
  background: #ffffff;
  object-fit: contain;
}

.content {
  padding: 24px;
}

.login-screen {
  position: fixed;
  inset: 0;
  z-index: 40;
  display: grid;
  place-items: center;
  padding: 24px;
  background: rgba(18, 14, 10, 0.46);
  backdrop-filter: blur(12px);
}

.login-card {
  width: min(460px, 100%);
  padding: 28px;
  border-radius: var(--radius-xl);
  background: rgba(255, 251, 245, 0.96);
  border: 1px solid rgba(216, 208, 194, 0.96);
  box-shadow: 0 36px 90px rgba(28, 18, 8, 0.18);
}

.login-card h1 {
  margin: 0 0 10px;
}

.login-form {
  display: grid;
  gap: 12px;
  margin-top: 18px;
}

.login-error {
  min-height: 20px;
  margin-top: 12px;
  color: var(--danger);
}

.topbar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 18px;
  padding: 18px 22px;
  margin-bottom: 18px;
}

.topbar-title {
  font-size: 24px;
}

.topbar-actions {
  display: flex;
  gap: 12px;
  flex-wrap: wrap;
}

#logout-button {
  width: 100%;
}

.flash-message {
  display: none;
  margin-bottom: 16px;
  padding: 14px 18px;
  border-radius: 14px;
  border: 1px solid var(--line);
  background: rgba(255, 255, 255, 0.94);
  box-shadow: var(--shadow-soft);
}

.flash-message.visible {
  display: block;
}

.flash-message.success {
  border-color: rgba(20, 95, 70, 0.28);
  background: rgba(20, 95, 70, 0.08);
}

.flash-message.error {
  border-color: rgba(154, 61, 42, 0.28);
  background: rgba(154, 61, 42, 0.1);
}

.tab {
  display: none;
}

.tab.active {
  display: block;
}

.hero,
.panel {
  padding: 20px;
}

.hero {
  display: grid;
  grid-template-columns: 1.4fr 1fr;
  gap: 18px;
}

.hero-health {
  display: grid;
  gap: 12px;
}

.mini-stat,
.ops-row,
.identity-chip {
  background: var(--panel-strong);
  border: 1px solid var(--line);
  border-radius: var(--radius-md);
}

.mini-stat {
  padding: 14px;
}

.mini-stat strong {
  display: block;
  margin-top: 6px;
  font-size: 22px;
}

.cards {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 14px;
  margin-top: 18px;
}

.card {
  padding: 18px;
  background: var(--panel-strong);
  border-radius: var(--radius-lg);
  border: 1px solid var(--line);
  box-shadow: var(--shadow-soft);
}

.card span {
  color: var(--muted);
  font-size: 13px;
}

.card strong {
  display: block;
  margin-top: 10px;
  font-size: 30px;
}

.overview-grid {
  display: grid;
  gap: 18px;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  margin-top: 18px;
}

.overview-grid-secondary {
  align-items: start;
}

.pending-panel {
  margin-top: 18px;
}

.panel-large {
  min-height: 76vh;
}

.panel-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 12px;
  margin-bottom: 16px;
}

.panel-header.slim {
  margin-top: -8px;
}

.toolbar-row,
.toolbar-note,
.control-row,
.suggestion-actions,
.topbar-actions {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  align-items: center;
}

.toolbar-note {
  margin-bottom: 14px;
}

.global-controls {
  display: grid;
  gap: 14px;
}

.status-pill {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 10px;
  border-radius: 6px;
  background: #efe6da;
  color: var(--text);
  font-size: 12px;
  font-weight: 500;
}

.status-pill.active {
  background: var(--accent-soft);
  color: var(--accent);
}

.status-pill.warn {
  background: var(--warning-soft);
  color: var(--warning);
}

.hint,
.conversation-meta,
.message-meta {
  color: var(--muted);
  font-size: 13px;
  line-height: 1.6;
}

.stack-list {
  display: grid;
  gap: 10px;
}

.compact-list {
  max-height: 420px;
}

.compact {
  gap: 8px;
}

.ops-row,
.identity-chip {
  padding: 12px 14px;
}

.ops-row strong,
.identity-chip strong {
  display: block;
  font-size: 14px;
}

.workspace {
  display: grid;
  grid-template-columns: 380px minmax(0, 1fr);
  gap: 12px;
}

.inbox-panel,
.workspace-panel {
  min-height: 82vh;
}

.filter-grid {
  display: grid;
  gap: 10px;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  margin-bottom: 14px;
}

input,
textarea,
select {
  width: 100%;
  border-radius: 12px;
  border: 1px solid var(--line);
  padding: 12px 14px;
  background: rgba(255, 255, 255, 0.88);
  color: var(--text);
}

textarea {
  resize: vertical;
}

input:focus,
textarea:focus,
select:focus {
  outline: 2px solid rgba(20, 95, 70, 0.18);
  border-color: rgba(20, 95, 70, 0.42);
}

.conversation-list,
.knowledge-list,
.logs-list {
  display: grid;
  gap: 12px;
  max-height: 72vh;
  overflow: auto;
}

.conversation-item,
.knowledge-item,
.log-item,
.message-item,
.suggestion-item {
  padding: 14px;
  border-radius: 16px;
  border: 1px solid var(--line);
  background: rgba(255, 255, 255, 0.86);
}

.conversation-item {
  text-align: right;
  padding: 10px 12px;
  border-radius: 8px;
  border: none;
  border-bottom: 1px solid var(--line);
  background: transparent;
  transition: background 0.15s;
}

.conversation-item:hover {
  background: rgba(20, 95, 70, 0.04);
}

.conversation-item.active {
  border-color: var(--accent);
  background: rgba(20, 95, 70, 0.08);
  border-right: 3px solid var(--accent);
}

.conversation-item.has-pending {
  background: rgba(158, 81, 47, 0.06);
}

.conversation-title-row {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: flex-start;
}

.conversation-preview {
  margin-top: 10px;
  color: var(--text);
  font-size: 14px;
  line-height: 1.55;
}

.conversation-detail.empty {
  min-height: 68vh;
  display: grid;
  place-items: center;
  border: 1px dashed var(--line-strong);
  border-radius: var(--radius-lg);
  background: rgba(255, 255, 255, 0.45);
  color: var(--muted);
  text-align: center;
  padding: 40px;
}

.conversation-workspace {
  display: grid;
  gap: 18px;
}

.detail-hero {
  display: grid;
  gap: 16px;
  grid-template-columns: 1.3fr 1fr;
  padding: 18px;
  border-radius: var(--radius-lg);
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.92), rgba(248, 243, 236, 0.92));
  border: 1px solid var(--line);
}

.detail-lead {
  display: grid;
  gap: 8px;
}

.detail-badges {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.summary-box {
  padding: 14px;
  border-radius: var(--radius-md);
  background: rgba(20, 95, 70, 0.06);
  border: 1px solid rgba(20, 95, 70, 0.14);
}

.stat-grid {
  display: grid;
  gap: 10px;
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.stat-box {
  padding: 12px;
  border-radius: 14px;
  border: 1px solid var(--line);
  background: var(--panel-strong);
}

.stat-box strong {
  display: block;
  margin-top: 6px;
  font-size: 18px;
}

.workspace-grid {
  display: grid;
  gap: 14px;
  grid-template-columns: 1fr;
}

.thread-column {
  display: grid;
  gap: 10px;
}

.action-column {
  display: grid;
  gap: 10px;
  grid-template-columns: 1fr 1fr;
}

@media (max-width: 900px) {
  .action-column {
    grid-template-columns: 1fr;
  }
}

.section-card {
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  padding: 16px;
  background: rgba(255, 255, 255, 0.74);
}

.section-card h4 {
  margin: 0 0 12px;
  font-size: 16px;
}

.section-head {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: center;
  margin-bottom: 12px;
}

.detail-actions {
  display: grid;
  gap: 10px;
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.mode-grid {
  display: grid;
  gap: 10px;
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.manual-reply,
.followup-form,
.knowledge-form {
  display: grid;
  gap: 10px;
}

.suggestions-thread,
.messages-thread {
  display: grid;
  gap: 10px;
}

.flow-steps-preview {
  display: grid;
  gap: 8px;
  margin-top: 10px;
}

.flow-step-line {
  display: grid;
  gap: 4px;
  padding: 10px 12px;
  border-radius: 12px;
  background: rgba(20, 95, 70, 0.05);
  border: 1px solid rgba(20, 95, 70, 0.12);
}

.approval-title {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: center;
}

.suggestion-item {
  background: #fff8f1;
  border-style: solid;
}

.suggestion-item.pending {
  border-color: rgba(158, 81, 47, 0.3);
}

.suggestion-item.rejected,
.suggestion-item.sent {
  background: rgba(247, 244, 238, 0.9);
}

.messages-thread {
  padding: 16px 8px;
  background: #e5ddd5;
  background-image: url("data:image/svg+xml,%3Csvg width='60' height='60' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M30 5c1 0 2 1 2 2s-1 2-2 2-2-1-2-2 1-2 2-2z' fill='%23d4cdc3' fill-opacity='0.3'/%3E%3C/svg%3E");
  border-radius: var(--radius-md);
  max-height: 70vh;
  min-height: 350px;
  overflow-y: auto;
  overscroll-behavior: contain;
  -webkit-overflow-scrolling: touch;
}

.messages-thread::-webkit-scrollbar {
  width: 6px;
}
.messages-thread::-webkit-scrollbar-track {
  background: transparent;
}
.messages-thread::-webkit-scrollbar-thumb {
  background: rgba(0,0,0,0.2);
  border-radius: 3px;
}
.messages-thread::-webkit-scrollbar-thumb:hover {
  background: rgba(0,0,0,0.35);
}

.messages-thread video {
  display: block;
  border-radius: 8px;
  background: #000;
}

.message-item {
  max-width: 78%;
  padding: 8px 12px 6px;
  border-radius: 12px;
  border: none;
  position: relative;
  line-height: 1.5;
  font-size: 14px;
  word-break: break-word;
}

.message-item .message-meta {
  font-size: 11px;
  margin-top: 4px;
  text-align: left;
  opacity: 0.7;
}

.message-item.customer {
  background: #fff;
  margin-inline-start: auto;
  border-start-start-radius: 12px;
  border-start-end-radius: 4px;
  box-shadow: 0 1px 2px rgba(0,0,0,0.08);
}

.message-item.assistant {
  background: #dcf8c6;
  margin-inline-end: auto;
  border-start-end-radius: 12px;
  border-start-start-radius: 4px;
  box-shadow: 0 1px 2px rgba(0,0,0,0.08);
}

.message-item.human {
  background: #cce5ff;
  margin-inline-end: auto;
  border-start-end-radius: 12px;
  border-start-start-radius: 4px;
  box-shadow: 0 1px 2px rgba(0,0,0,0.08);
}

.message-item.system {
  background: #fef3cd;
  max-width: 90%;
  margin: 0 auto;
  text-align: center;
  font-size: 12px;
  border-radius: 8px;
  opacity: 0.85;
}

.message-role-label {
  font-size: 11px;
  font-weight: 600;
  margin-bottom: 2px;
  color: var(--accent);
}

.message-item.customer .message-role-label { color: var(--warning); }
.message-item.human .message-role-label { color: #355f9d; }

.queue-item.pending {
  border-color: rgba(158, 81, 47, 0.38);
}

.queue-item.sent {
  border-color: rgba(20, 95, 70, 0.35);
}

.queue-item.failed {
  border-color: rgba(154, 61, 42, 0.6);
  background: rgba(255, 244, 239, 0.92);
}

.import-surface {
  display: grid;
  gap: 12px;
  grid-template-columns: 1fr 1fr auto;
  align-items: stretch;
  margin-bottom: 18px;
}

.import-box {
  padding: 14px;
  border-radius: 16px;
  border: 1px dashed var(--line-strong);
  background: rgba(255, 255, 255, 0.66);
}

.import-box h4 {
  margin: 0 0 10px;
}

.knowledge-layout {
  display: grid;
  gap: 18px;
}

.settings-grid {
  display: grid;
  gap: 18px;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  margin-bottom: 16px;
}

.logs-list pre {
  white-space: pre-wrap;
  word-break: break-word;
}

.stats-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 12px;
  margin-bottom: 16px;
}

.stat-card {
  padding: 16px;
  border-radius: var(--radius-md);
  background: var(--panel-strong);
  border: 1px solid var(--line);
  text-align: center;
}

.stat-card .stat-value {
  font-size: 28px;
  font-weight: 700;
  color: var(--accent);
}

.stat-card .stat-label {
  font-size: 12px;
  color: var(--muted);
  margin-top: 4px;
}

.conversation-item {
  cursor: pointer;
  transition: background 120ms ease, border-color 120ms ease;
}

.conversation-item:hover {
  background: rgba(20, 95, 70, 0.04);
  border-color: rgba(20, 95, 70, 0.2);
}

.unread-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 22px;
  height: 22px;
  border-radius: 999px;
  background: var(--accent);
  color: #fff;
  font-size: 11px;
  font-weight: 700;
  padding: 0 6px;
}

.nav-button {
  position: relative;
}

.nav-badge {
  position: absolute;
  top: 6px;
  left: 12px;
  min-width: 18px;
  height: 18px;
  border-radius: 999px;
  background: var(--warning);
  color: #fff;
  font-size: 10px;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 0 4px;
}

@media (max-width: 1280px) {
  .overview-grid,
  .overview-grid-secondary,
  .workspace-grid,
  .hero,
  .settings-grid {
    grid-template-columns: 1fr;
  }

  .import-surface {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 1080px) {
  .shell {
    grid-template-columns: 1fr;
  }

  .sidebar {
    position: static;
    height: auto;
  }

  .workspace {
    grid-template-columns: 1fr;
  }
}

/* Dark mode */
body.dark-mode {
  --bg: #1a1a2e;
  --bg-strong: #16213e;
  --panel: rgba(22, 33, 62, 0.92);
  --panel-strong: #1a1a2e;
  --line: #2a2a4a;
  --line-strong: #3a3a5a;
  --text: #e0e0e0;
  --muted: #9a9ab0;
  --soft: #7a7a94;
  --accent: #2dd4a8;
  --accent-soft: rgba(45, 212, 168, 0.12);
  --warning: #f59e42;
  --warning-soft: rgba(245, 158, 66, 0.12);
  --danger: #ef4444;
  --danger-soft: rgba(239, 68, 68, 0.12);
  --shadow: 0 24px 60px rgba(0, 0, 0, 0.3);
  --shadow-soft: 0 12px 28px rgba(0, 0, 0, 0.2);
  background: #1a1a2e;
  color: var(--text);
}

html:has(body.dark-mode) {
  background: #1a1a2e;
}

body.dark-mode .sidebar {
  background: rgba(22, 33, 62, 0.85);
  border-left-color: rgba(42, 42, 74, 0.6);
}

body.dark-mode input,
body.dark-mode textarea,
body.dark-mode select {
  background: rgba(26, 26, 46, 0.9);
  color: var(--text);
  border-color: var(--line);
}

body.dark-mode .nav-button {
  background: rgba(26, 26, 46, 0.6);
  color: var(--text);
}

body.dark-mode .nav-button.active {
  background: linear-gradient(135deg, #2dd4a8, #1d9b80);
  color: #111;
}

body.dark-mode .primary {
  background: linear-gradient(135deg, #2dd4a8, #1d9b80);
  color: #111;
  box-shadow: 0 14px 28px rgba(45, 212, 168, 0.18);
}

body.dark-mode .secondary {
  background: #2a2a4a;
  color: var(--text);
}

body.dark-mode .conversation-item,
body.dark-mode .knowledge-item,
body.dark-mode .log-item,
body.dark-mode .suggestion-item {
  background: rgba(26, 26, 46, 0.7);
  border-color: var(--line);
}

body.dark-mode .conversation-item.active {
  background: rgba(45, 212, 168, 0.08);
  border-color: var(--accent);
}

body.dark-mode .messages-thread {
  background: #1a1a2e;
  background-image: none;
}

body.dark-mode .message-item.customer { background: #2a2a4a; }
body.dark-mode .message-item.assistant { background: #1b3a2a; }
body.dark-mode .message-item.human { background: #1b2a3a; }
body.dark-mode .message-item.system { background: #3a3520; }

body.dark-mode .login-card {
  background: rgba(22, 33, 62, 0.96);
  border-color: var(--line);
}

body.dark-mode .login-screen {
  background: rgba(0, 0, 0, 0.7);
}

body.dark-mode .status-pill {
  background: #2a2a4a;
}

body.dark-mode .status-pill.active {
  background: var(--accent-soft);
  color: var(--accent);
}

/* Kanban */
.kanban-card:hover {
  box-shadow: 0 2px 8px rgba(0,0,0,0.12) !important;
}
.kanban-card[draggable="true"]:active {
  cursor: grabbing;
}
.kanban-column {
  transition: background 0.15s;
}
#pipeline-kanban {
  scrollbar-width: thin;
}
#pipeline-kanban::-webkit-scrollbar {
  height: 6px;
}
#pipeline-kanban::-webkit-scrollbar-thumb {
  background: #ccc;
  border-radius: 3px;
}

body.dark-mode .detail-hero {
  background: linear-gradient(180deg, rgba(26, 26, 46, 0.92), rgba(22, 33, 62, 0.92));
}

body.dark-mode .queue-item.failed {
  background: rgba(239, 68, 68, 0.1);
}

body.dark-mode .flash-message {
  background: rgba(26, 26, 46, 0.96);
}

body.dark-mode .section-card {
  background: rgba(26, 26, 46, 0.6);
}

.bulk-check {
  display: inline-flex;
  align-items: center;
  cursor: pointer;
}

.bulk-check input[type="checkbox"] {
  width: auto;
  margin: 0;
}

.wizard-step { animation: fadeIn 0.3s ease; }
@keyframes fadeIn { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: translateY(0); } }

@media (max-width: 720px) {
  .content {
    padding: 16px;
  }

  .topbar,
  .panel,
  .hero,
  .brand,
  .sidebar-card,
  .qr-panel {
    padding: 16px;
  }

  .topbar,
  .panel-header,
  .conversation-title-row,
  .approval-title {
    flex-direction: column;
    align-items: stretch;
  }

  .filter-grid,
  .mode-grid,
  .detail-actions,
  .stat-grid {
    grid-template-columns: 1fr;
  }

  .card strong {
    font-size: 24px;
  }
}